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Case Studies/Beauty & Cosmetics
Soko Glam

Referral got smarter
with focused A/B testing.

Soko Glam used Talkable to test the parts of its referral program that matter most: email, sharing paths, and the returning-friend experience.

Program Results
+10%
Email acquisition
After a sender and format test
+15%
More purchases
From a focused share-screen variant
+34%
Friend purchase rate
After adding a returning-visitor reminder

Every referral program has friction. Soko Glam found it.

Soko Glam wanted better customer acquisition, more sales, and a clearer view of how its referral program was performing. Its previous solution made it hard to run and evaluate meaningful tests.

Talkable's reporting showed where referred customers moved through the funnel and where they dropped off. That gave the team a practical testing plan instead of a pile of assumptions.

The work was simple: improve the email, put the strongest sharing choices in front of advocates, then make sure returning friends still saw their offer.

A more personal email
Using the advocate's name as the sender and simplifying the HTML lifted acquisition from email sharing by 10%.
Less noise on the share screen
Twitter converted at under 1%. A version that featured email, Facebook, and direct link drove 15% more purchases.
A reminder for returning friends
A persistent banner kept the referral offer visible and lifted referred-friend purchase rate by 34%.
Results

Referral channel contribution to overall sales.

Soko Glam referral sales increased by 118 percent

The flexibility that Talkable offers is unparalleled. You can test and analyze almost every aspect of the program.

Chanelle Leslie
Senior Manager of Acquisition Marketing, Soko Glam

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